About two weeks ago we heard a sound come from the steering wheel every time we turned it at slow speeds. Julie was worried about it, so Lance took it back to the dealership we bought it from, Randy Reed, to have it looked at. Lance took the car in last Tuesday and they told him that the steering column would need to be replaced, but they didn't have the part. Randy Reed told him they could get the part today, but they were not sure how long it would take (this was three hours after he had dropped the car off). Lance agreed to have their courtesy shuttle take him home (which is 30 minutes from the shop), but about 5 minutes from the house the driver received a call saying that they couldn't find the part. We proceeded to drive back and make another appointment for Friday when the part was there.
Lance brought the car back on Friday at 8 in the morning, and he told the guy he would wait for the car. The guy said not a problem, but to be patient because it could take awhile. Lance had a book to read, so he thought not a problem. 11:30 rolled around and the service guy came and told Lance that they actually ordered the wrong part, but the right one was on its way in. Lance asked them if they would have it done by 4 because he had to go and pick up Julie from work. They said it would be done, but again to be patient. Well 3:30 rolls around and there is no word on how the car is doing. Lance goes and asks how much longer it is going to be and the guy responds that he is not sure. Lance tells the guy he was assured it would be done by 4:00, and he is told that the part only showed up 30 minutes ago. Lance called Julie and luckily one of her co-workers drove Julie to the shop. Finally at 5:00 (yes 9 hours later and yes Lance was in the waiting room the whole time) the car is done and the drama with the car is finally over, but it's not.
Monday night when we were driving home, Lance makes a turn and it almost like the wheels lock up. It only occurs when Lance turns the steering wheel at slow speeds, but it is a real safety hazard because it is almost impossible to turn the wheels. Lance calls the shop back and the service guy acts like he is making it up, but does agree to look at it on Thursday because that is the first open appointment. Lance had finally had enough and called the management at Randy Reed and told them everything that had occurred and it was amazing because when he dropped the car off today everyone had a new attitude. After dropping the car off at 8:00, Lance was told 10 minutes later that the steering column was put in wrong. Even better the car was not safe to drive (which I already knew) and they got me a rental until the car is done. So right now we are driving a Hyundia Accent until the car is finished.
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